In this Public Offer for the provision of services for the sale of tickets for cultural and entertainment events (hereinafter referred to as the “Offer”), the following terms and definitions are used equally in the singular and plural, in the following meanings:
1.1 Offer — a public offer of an Agent (Public Contract) addressed to any person/organization intending to order or purchase or ordering or purchasing tickets to events organized by third parties.

1.2 Agent — a company acting as a concierge site cataloging tickets for events organized by third parties on its Website.

1.3 Client – a natural or legal person who has ordered or intends to order from the Agent his services and tickets for leisure events organized by third parties (organizers).

1.4 Ticket – a document certifying the right of the holder of such a document to attend the Event. The ticket is executed in accordance with the form established for a specific type of service, and can be executed (i) on a thermoblank (strict reporting form – BSO), (ii) on a form generated by an automated system (System) – “Electronic ticket”;

1.5 Order — tickets selected by the Client, when placing an Order on the Website, indicating the cost, including the agent’s remuneration and the cost of delivering tickets to the Client.

1.6 Website – Internet Site football-ticket.com, owned by the Agent, which presents an electronic catalog of leisure activities, tickets for which the Client can order from the Agent.

1.7 Delivery is the service of an Agent or a third party engaged by him for the direct transfer of a Ticket at the place specified by the Customer as the delivery address or by sending an electronic ticket form to the Customer’s email address specified in the order.

1.8 The nominal cost of the Ticket is the amount of money corresponding to the cost of attending the Event, set by the Organizer;

1.9 The Organizer is a legal entity or an individual entrepreneur who, on the basis of relevant agreements with performers, organizes and conducts the Event, and is also responsible for its conduct to Buyers/Ticket Holders.

1.10 Gift Certificate – a document certifying the Buyer’s right to pay for the Nominal value of the Ticket to the Event, as well as the additional services provided by the Agent (with the exception of ticket delivery services), for an amount equivalent to the Nominal value of the Gift Certificate;

1.11 Principal – a legal entity or individual entrepreneur who instructs an Agent to sell Tickets for Events to Buyers.

2. GENERAL PROVISIONS

2.1 The subject of this Offer is the provision by the Agent to the Client of services for the sale of Tickets for Events, as well as the provision of related services.

2.2 This Offer regulates the conditions and procedure for the sale of Tickets, Electronic Tickets and contractual obligations (rights and obligations) arising in this regard from the Agent, the Client. And only in case of its full and unconditional acceptance.  Partial acceptance, as well as acceptance on other terms is not allowed. The Client’s use of the Agent’s services on the terms proposed in this Offer indicates the conclusion of a corresponding agreement between them through the commission of conclusive actions.

2.3 The Agent undertakes to search, book, redeem, issue and transfer (delivery) tickets for the Client on his own behalf, but at the expense of the Client, for a fee. In turn, the Client undertakes to reimburse the Agent for the expenses incurred in full and to pay remuneration. The ticket price indicated on the website includes the amount of the Agent’s remuneration and the cost of ticket delivery to the Client.

2.4 In case of questions related to the purchase of a Ticket, the methods of redemption and delivery, as well as other issues, the Customer can contact during business hours by phone. The agent is not an organizer of leisure events, does not provide services for such events and is not responsible for the quality of the services of their organizers.

3. Conclusion of the Contract

3.1. The fact of concluding an Agreement between the Client and the Agent is the fact that the Client joins the Agreement by paying for the corresponding order.

3.2. Date of conclusion of the Contract (order of Agent’s services) – the date of payment of the order by the Client.

3.3. Prior to the conclusion of the Contract, the Customer is obliged to carefully read its terms, including the conditions for the return and exchange of the ticket.

3.4. In case of disagreement with any condition of the Contract, the Client is advised not to conclude it.

3.5. If the Client is not sure of his ability to attend the event for any reason, for which he intends to purchase a ticket, as well as if the Client has any doubts about such an opportunity, then the Client is advised not to conclude a Contract.

3.6. By entering into the Contract, the Client testifies that he provided all options for the impossibility of attending a leisure event, including changing plans, lack of desire, illness, purchase of another ticket, personal circumstances, etc.

3.7. The Contract becomes binding on the Client in full, without any reservations and exceptions from the moment of conclusion of the Contract.

3.8. When providing services to the client under the Contract, the Contractor assumes that, having paid for the Contractor’s services and concluded the Contract, the client has carefully read the Contract and agreed to its terms, that the text of the Contract is clear to him, that the Client has asked the Agent all questions about the text of the Contract.

4. SUBJECT OF THE OFFER

4.1. The subject of this Offer is:

4.1.1 Provision of a separate package of services to the Client, namely:

• – ticket booking;
• – ticket processing;
• – ticket sales;
• – courier delivery:
• – timely informing, notifying the Client about the availability /absence of tickets for the desired event, timely ticket redemption
• – the work of the administration with the organizers of the events, in order to provide the Client with information about the service at the service point (paid/free parking, meals, other.)
• – sms notification of changes in the event programs, start or end time;
• – work with a personal manager to accompany the client to the event (ordering transport services for the client, at the expense of the client)
• – priority right of redemption, for regular customers;
• – loyalty program (bonuses, promotions, gift certificates) invitations, for regular customers;
• – other services under the Service Agreement.

4.2. The Agent is a party to the agreement and responsible for the quality of services under the agreement specified in clause 4.1.1. of the Offer. The Agent is not responsible for the actions of the Organizer / other persons acting on behalf of the Organizer within the framework of the specified agreement.

5. Terms of personal data processing

5.1 The processing of personal data is carried out in accordance with Federal Law No. 152-FZ of July 27, 2006 “On Personal Data” and includes collection, systematization, accumulation, storage, clarification (updating, modification), sorting, use, depersonalization, blocking, destruction. The Agent processes personal data using automation tools.

5.2 In accordance with the provisions of Federal Law No. 152-FZ of July 27, 2006 “On Personal Data”, the Client acknowledges and agrees that the Client’s performance of actions is the Client’s full and informed consent to provide the Agent with his personal data, as well as personal data of third parties reported by the Client to the Agent during the registration process Order, purchase of a ticket (Electronic ticket), namely: last name, first name, patronymic, gender, contact phone number, city, and contact email address.

6. Responsibility

6.1 The Agent is not responsible for any losses and moral damage incurred by the Client as a result of an erroneous understanding or misunderstanding of information about the procedure for making (paying) an Order, receiving a Ticket, (Electronic Ticket), attending an event, as well as receiving and using services under Contracts.

6.2 The Agent’s liability in relations with the Client is limited to liability under the Service Agreement and exists within the limits established by this Offer.

6.3 The Parties are released from liability for non-fulfillment and (or) improper fulfillment of their obligations under this Offer, as well as Contracts, in the event of force majeure.

6.4 The Agent is not responsible for the cancellation, replacement or postponement of the leisure event, as well as the inability to attend it in case of violation of the terms of the Agreement by the client and any cases of non-performance or improper performance by the organizer of the leisure event of the relevant services, the right to receive which is certified by the ticket purchased by the Client under the Agreement.

6.6 The Agent is not responsible for the inconsistency of the services provided (rendered) by the organizer of the leisure event with the expectations (deeds) of the Client and (or) his subjective assessment. Any advice, opinions and recommendations provided to the Client, including by third parties, are not guarantees and obligations of the Agent under the Contract.

6.7 The Client is notified and agrees that the Agent, not being the organizer of the leisure event, is not responsible for the quality and other consumer properties of the event.

6.8 The Agent is not responsible for the quality, content, any errors and inconsistencies in the information about the leisure event provided by its organizer.

7. ACCEPTANCE PROCEDURE AND CONDITIONS

7.1. The Client agrees that before performing the acceptance actions established by this Offer, he has read the terms of this Offer and other mandatory rules specified in clause 17.1. of the Offer. The Client confirms that the provisions of this Offer and other mandatory rules are fully understood by him.

7.2. In cases where the Client’s representative acts on the part of the Client, the Client confirms that all actions / omissions of such a person are performed by such a representative with the knowledge, consent and in the interests of the Client.

7.3. Acceptance is made by the Client by performing one of the following independent actions:

a) ordering by the Client when purchasing a Ticket on the Agent’s website-concierge.

b) payment of the Ticket by the Customer when purchasing it at the Point of Sale.

c) the actual use of the Ticket by the Customer/By the Ticket holder in order to receive a service for showing the Event.

7.4. The performance of any of the actions specified in clauses 7.3. of the Offer is recognized by the Parties as full and unconditional acceptance by the Client/By the Ticket Holder of all the conditions of this Offer without any exceptions and restrictions and is equivalent to concluding a contract in simple written form (paragraph 3 of Article 434 of the Civil Code of the Russian Federation).

7.5. When ordering a Ticket through the Concierge Website, the Client’s failure to fulfill the terms of payment of the Nominal cost of the Ticket and the Service Fee, entails termination of the acceptance of the terms of the Contracts and Cancellation of the Customer’s Order.

7.6. The Client can receive an Order issued on the Concierge Website and paid for by bank transfer to the address specified by the agent, including by e-mail. The issuance of Orders paid by cashless means is carried out after crediting the entire amount of money due to the Agent, but no later than an hour before the start of the event.

7.7. When booking a Ticket through the Agent’s Website, the Customer is informed (or sent to the contact phone number / e-mail address) of the Order identification number.

7.8. In the cases separately indicated by the Agent on the Agent’s Website, Points of Sale, Tickets for certain Events can be purchased only by one or several methods from those usually offered by the Agent.

8. Duties and rights of the Agent

8.1 Agent’s Rights:

– require the Client to comply with the Contract;

– to refuse the Client to conclude a Contract and place an order if the Client does not agree with any condition of the Contract, as well as in case of violations by the client of the requirements of the legislation of the Russian Federation on age restrictions;

– set and change prices for their services, the amount of service fee;

-Replace tickets purchased by the Customer with tickets of the best or similar category.

.2 Duties of the agent:

– Provide the Client with complete and sufficient information in accordance with the requirements of the law about the Event(s), about the Organizer and about the services under the service agreement, as well as instructions on registration, payment, receipt of the Ticket (Strict reporting Form, Electronic ticket) The Parties have agreed that the information posted on the Agent’s website is complete and sufficient.

– Not to use the Client’s personal data for purposes that do not comply with the terms of the Contracts.

– Provide the Buyer with the issued Ticket after the Buyer has paid the Nominal cost of the Ticket and the Service Fee in full.

8.3 The warranty period for the Agent’s services under the Service Agreement is set before the start of the Event (the time indicated on the Ticket).

9. Obligations and rights of the Client

9.1 Rights of the Client:

– Independently obtain information from open sources about the Event, about the Ticket price (Strict reporting Form, Electronic Ticket), about the amount of Remuneration, about other services in connection with the Event, independently make a decision to purchase a Ticket (Strict reporting Form, Electronic Ticket) by fully and unconditionally accepting the terms of this Offer;

– Independently choose the method of payment for the Ticket (Strict reporting form, Electronic ticket). At the same time, the Client confirms and agrees that he is obliged to familiarize himself with the payment rules in advance

9.2 Obligations of the Client:

• – Get acquainted with all the terms of this Offer, as well as other mandatory rules and accept them when purchasing a Ticket (Strict reporting Form, Electronic ticket);
• – Pay the Ticket price in full (Strict reporting form, Electronic ticket) and Remuneration in accordance with the terms of the Contract before receiving the Ticket (Strict reporting form, Electronic ticket)
• – Independently monitor changes in the rules and conditions for the purchase of Tickets (Electronic tickets) on the Agent’s Website;
• – Strictly follow the terms of this Offer, the Rules posted on the website and Contracts;

10. Separate provision for minors

10.1 Due to the requirements of the legislation of the Russian Federation, all Events are subject to classification in accordance with the established age restrictions.

10.2 When placing an order, the Agent has the right to refuse to sell the ticket to the Client if the Client or the person for whom the ticket is purchased does not meet the age restrictions when attending the leisure event for which the ticket is purchased.

10.3 If a person who lawfully owns a ticket as a result of a gift or other physical transfer of a ticket is denied passage, listening or viewing of a leisure event due to such a person’s violation of the requirements of the legislation of the Russian Federation on age restrictions, then this issue is resolved by the Client with the organizer of such an event independently.

11. Order execution

11.1 The Order execution period depends on the availability of tickets and the time required to process the Order.

Electronic tickets are sent to the customer’s email address specified in the order:

within 1 hour if tickets are booked on the day of the event;
during the day, if the date of the event is from 2 to 5 days before;
no later than 3 days before the date of the event, if more than 5 days before the date of the event.

In exceptional cases, the deadline for the execution of the Order can be agreed with the Client individually, depending on the specifics of the order.

11.2 The Agent proceeds to the execution of the Client’s order after its full payment.

11.3 Depending on customer demand and complexity of order execution, the specified period may be changed by the Agent unilaterally with notification of the Client.

12. Payment procedure

12.1 Information about payment methods is available on the Agent’s Website.

12.2 The Client has the right to make a payment by any of the methods allowed by the Agent and specified in this Offer.

12.3 The Ticket is not subject to issue to the Client until its full payment, as well as until the full payment of the Remuneration.

12.4 The Client has the right to make payment in the following ways:

1)Cashless payment: on the Website using a bank plastic card of an individual Visa (“Visa”), MasterCard (“MasterCard”), MIR, Maestro (“Maestro”), VisaElectron (“VisaElectron”);

2)transfer of funds to the Agent’s current account;

13. Terms of refund

13.1 The Client has the right to cancel the paid order, provided that the event is more than 10 days away and electronic tickets have not yet been sent to his email. The customer is refunded the amount of the order, with the exception of 10% of the amount paid by him on account of the costs for the provision of services.

13.2. Tickets are refunded only in case of cancellation of the event. Refund of tickets in case of replacement of the event is carried out in accordance with the rules established by the organizer of the event (date and address of ticket refund).

13.3. When the Ticket is returned due to cancellation, replacement or restrictions on attendance of the Event, the Customer is refunded the order amount, except for 10% of the amount paid by him against the cost of services.

13.4. Funds for lost, damaged (before/during/after the Event date) or unused Tickets are not refundable.

13.5. Funds for an unused Gift Certificate (that is, a Gift Certificate not exchanged for a Ticket before the end of its use period indicated on the Gift Certificate) are not refundable.

13.6. The Client accepts and agrees that the official information indicating the cancellation, replacement or postponement of the Event is the information provided by the Organizer/By the Principal to the Agent and directed to the Client’s e-mail/ phone contact details (if they were provided by the Client when buying the Ticket) or posted on the website.

13.7 In case of payment of the order by the Client, before the moment of its receipt, the agent has the right to refuse to perform the contract, upon the occurrence of reasons and grounds beyond the control of the agent. In this case, the agent is obliged to notify the Client no later than 48 hours before the start of the event, making a refund of all funds paid for an unfulfilled order.

13.8. The refund of funds paid online is made to the person who directly paid for the order, that is, to the settlement account from which the payment was made.

13.9. The Agent is not responsible for the terms of transfer and crediting of funds established in the bank serving the Client.

13.10. Funds for lost, damaged (before, during and after the date of the leisure event) or unused tickets are not refundable.

13.11. The Client accepts and agrees that the official information indicating the cancellation, replacement or postponement of the leisure event is the information provided by its organizer.

4. Dispute Resolution procedure

4.1. The Client has the right to refuse to receive the Agent’s advertising newsletter by submitting a corresponding application to the Agent at the Point of Sale (or sending it by mail with a notification of delivery to the Agent at the address specified at the Point of Sale) or sending an application to the Operator by e-mail to the address info@football-ticket.com

4.2. The application for refusal to receive the mailing list can be submitted by the Client and must contain information about the Client (surname, first name, patronymic (if applicable) and contact numbers to be excluded from the mailing list. The application is signed by the Client and sent in scanned form (or submitted in the original) in accordance with clause 4.1.

4.3. The Client’s application is subject to satisfaction provided that it meets the requirements specified in clause 4.2. and the requirements of the legislation of the Russian Federation.

4.4. The exclusion of the Client’s contact numbers from the Agent’s mailing list is carried out within 3 (three) business days from the moment the Agent receives the relevant application from the Client. In the case of an advertising mailing by the Operator, the Agent undertakes to transfer it to the Operator for permission within 3 (three) working days from the moment the Agent receives the relevant application from the Client.  The Agent is not responsible for actions (inaction) The operator.

5. FINAL PROVISIONS

5.1. This Offer comes into force from the moment it is posted on the Agent’s Website and is valid indefinitely. The provisions of this paragraph also apply to additions (amendments) to this Offer.

5.2. The Agent has the right to make changes to this Offer at any time, but in any case such changes are published and made publicly available through the Agent’s Website (or) at Points of Sale. The Client’s use of the Agent’s services after making changes to the text of this Offer means acceptance of the Offer, taking into account the changes made.

5.3. In everything else that is not established by this Offer, the Parties are guided by the provisions of the provisions of the Public Offer for the sale of tickets and the norms of applicable law.